Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs the use of all services, products, and infrastructure provided by ECHOTEXT LTD ("EchoComm," "we," "us," or "our") through the EchoComm platform. By accessing or using our services, you ("Client," "you," or "your") agree to comply with this AUP in its entirety. Violation of this AUP may result in immediate suspension or termination of your account without notice or refund.

1. Zero Tolerance Policy

EchoComm enforces a strict zero-tolerance policy against any form of misuse, abuse, or fraudulent activity conducted through our platform. We are committed to maintaining the integrity of the telecommunications ecosystem and protecting consumers, carriers, and legitimate businesses from harmful communications.

Any account found to be in violation of this AUP will be immediately and permanently terminated, with all associated numbers released and data purged. No refunds will be issued for terminated accounts.

2. Prohibited Activities

The following activities are strictly prohibited on the EchoComm platform. This list is non-exhaustive; EchoComm reserves the right to determine, in its sole discretion, what constitutes a violation.

2.1 SPAM and Unsolicited Communications

• Sending unsolicited bulk SMS messages or making unsolicited bulk calls
• Initiating communications to recipients who have not provided prior express written consent
• Failing to honor opt-out requests within the legally mandated timeframe
• Using misleading sender information or deceptive content
• Engaging in any form of "snowshoe" spamming (distributing messages across many numbers to evade detection)

2.2 Verification Code Abuse & Account Farming

• Using platform numbers to receive or intercept one-time passwords (OTPs) or verification codes intended for third-party services
• Facilitating the bulk creation, registration, or verification of accounts on any third-party platform
• Operating or contributing to "phone verification as a service" (PVaaS) operations
• Circumventing phone number verification requirements of any service or application
• Reselling or sublicensing access to numbers for the purpose of account verification

2.3 Fraud and Deception

• Engaging in robocalling, auto-dialing, or any form of telephony fraud (vishing)
• Caller ID spoofing or manipulation for fraudulent purposes
• Impersonating government agencies, financial institutions, or other entities
• Operating or facilitating phishing, smishing, or social engineering schemes
• Facilitating money laundering, terrorist financing, or other financial crimes

2.4 Traffic Pumping and Arbitrage

• Artificially generating or inflating call or message traffic for financial gain
• Engaging in international revenue sharing fraud (IRSF)
• Manipulating call routing to exploit interconnection arrangements
• Using numbers for toll fraud, Wangiri fraud, or premium rate abuse

2.5 Harmful Content

• Distributing malware, viruses, or malicious links via SMS
• Transmitting content that promotes illegal activities, violence, or exploitation
• Sending content that violates applicable obscenity or decency laws
• Facilitating the distribution of controlled substances or illegal goods

3. Compliance Requirements

All EchoComm clients must adhere to the following compliance obligations:

3.1 KYC/KYB Verification

• All clients must complete our Know Your Customer/Know Your Business (KYC/KYB) verification process prior to account activation
• Clients must provide valid government-issued identification, proof of business registration, and a legitimate business use case description
• Periodic re-verification may be required to maintain account standing
• Provision of false, misleading, or incomplete information during verification is grounds for immediate termination

3.2 Regulatory Compliance

Clients are responsible for ensuring their use of EchoComm services complies with all applicable laws and regulations, including but not limited to:

• TCPA (Telephone Consumer Protection Act) — Express written consent requirements for automated calls and texts
• A2P 10DLC — Application-to-person messaging registration and compliance for 10-digit long code numbers
• STIR/SHAKEN — Caller ID authentication framework compliance
• CAN-SPAM Act — Requirements for commercial communications
• GDPR (General Data Protection Regulation) — Data protection requirements for EU individuals
• CCPA (California Consumer Privacy Act) — Privacy requirements for California residents
• FCC Regulations — All applicable Federal Communications Commission rules and orders

3.3 Content Standards

• All communications must clearly identify the sending business entity
• Communications must include a functional opt-out mechanism
• Content must be truthful, not misleading, and relevant to the stated business purpose
• Campaign content must be consistent with the use case declared during KYB verification

4. Monitoring and Enforcement

4.1 Proactive Monitoring

EchoComm employs advanced monitoring systems to detect and prevent policy violations, including:

• Automated anomaly detection — Advanced rule-based systems continuously analyze traffic patterns to identify suspicious activity
• Volume and velocity monitoring — Real-time tracking of message and call volumes against established baselines
• Content analysis — Automated scanning for prohibited content patterns and known fraud indicators
• Carrier feedback loops — Direct integration with upstream carrier complaint and filtering systems

4.2 Enforcement Actions

Depending on the nature and severity of the violation, EchoComm may take one or more of the following enforcement actions:

1. Warning — Written notification of policy concern with a required corrective action plan
2. Throttling — Reduction of API rate limits and provisioning capabilities
3. Suspension — Temporary suspension of all services pending investigation
4. Termination — Permanent account termination with forfeiture of all prepaid balances
5. Legal Action — Referral to law enforcement and pursuit of civil remedies where appropriate

EchoComm reserves the right to take immediate action without prior notice in cases involving fraud, illegal activity, or imminent harm to the telecommunications network.

5. Permitted Use Cases

EchoComm services are designed and licensed exclusively for the following legitimate business communications purposes:

• Marketing Call Tracking — Attributing inbound calls and SMS inquiries to specific advertising campaigns and channels
• Lead Attribution — Tracking and scoring inbound leads by source, medium, and campaign
• Customer Service Callback — Enabling call-back functionality for customer support operations
• Appointment Reminders — Sending appointment confirmations and reminders to consumers who have provided prior written consent
• A/B Testing — Deploying multiple tracking numbers to test advertising creative performance
• Local Presence — Providing local area code numbers for national brands operating in specific geographic markets

6. Reporting Violations

If you become aware of any activity that violates this AUP, please report it immediately:

• Email: abuse@echotext.net
• Subject Line: "AUP Violation Report — [Brief Description]"

EchoComm commits to acknowledging all abuse reports within 4 hours and completing initial investigation within 24 hours of receipt.

7. Cooperation with Authorities

EchoComm fully cooperates with law enforcement agencies, regulatory bodies, and carrier partners in the investigation and prosecution of violations. We will preserve and disclose relevant account information and traffic data as required by applicable law, subpoena, court order, or regulatory request.

For law enforcement inquiries, please contact: legal@echotext.net

8. Modifications to This Policy

EchoComm reserves the right to modify this AUP at any time. Material changes will be communicated to active clients via their registered email address at least 30 days prior to taking effect. Continued use of EchoComm services after the effective date of any modification constitutes acceptance of the revised AUP.

9. Contact Information

For questions regarding this Acceptable Use Policy, please contact:

ECHOTEXT LTD
Compliance Department
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: compliance@echotext.net